Job Description

The Company

Newly Weds Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers' needs in more than 68 countries. But despite our size and scope, we've continued to be an independent, family-owned business answerable only to the demands of our customers. That's why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers' needs and expectations.

Customer Service Advisor

Newly Weds Foods Ltd are seeking to recruit an experienced Customer Service Advisor within our Supply Chain Department. This is a busy and exciting role, based at the UK and European Head Office in Ossett. Reporting into the Customer Service Manager, the successful applicant will be responsible for meeting the needs of our UK and European customers.

Responsibilities:

Maintaining regular contact with sales teams and customers. Proactively responding to customer need and Plant production capability, around lead times, delivery requirements and floor stock holdings. Ensuring that work is prioritised in accordance with customer demand, and any changes to scheduling are discussed with the Customer if necessary. Arranging stock transfers. Actively working towards a nil level of complaints and work to a "right first time" policy. Providing accurate and timely information to our delivery and warehousing teams and if relevant, customs authorities in line with legal requirements and standards.

Skills required:

Previous customer service experience is essential. The successful applicant must be able to prioritise their workload, work to deadlines and work effectively when under pressure. Demonstrate interpersonal skills and have the ability to communicate effectively at all levels. Good IT skills.

Hours of work

This is a position working, Monday to Friday, 08.30-17.00 with an hour break.

Benefits

Group Personal Pension Plan Annual Bonus (discretionary) Entry into Medicash Health Scheme 20 days holiday per year plus Statutory Holidays Gift Voucher at Christmas Summer Family BBQ and fun day Free On-site parking.
Newly Weds Foods is a well-established, innovative and forward-thinking business who is looking for dynamic and self-motivated individuals to join the Company. So, if you are seeking an exciting and challenging opportunity to, join a globally successfully business, then this may be the position for you.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 28,000.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Life insurance On-site parking Referral programme Sick pay
Ability to commute/relocate:

Ossett WF5 9AU: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person