Job Description

About Us

FAB HQ is a fast-growing aesthetics clinic and training academy, empowering clients and students with high-quality treatments and education. We're looking for a proactive, organised, and people-focused Personal Assistant / Receptionist to support the smooth running of our business and assist the CEO in day-to-day operations.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, resolving issues, and providing information about our products and services. A passion for delivering exceptional customer service is essential.

Duties

Administrative & Diary Management

Manage the CEO's diary and schedule appointments efficiently.

Manage Model Chat on WhatsApp and keep records aligned with Google Calendar. Ensure all consultation forms are correctly logged via Faces before treatments. Provide a weekly report on sales revenue, model bookings, and student enrolments.
Financial Support

Chase and track payments from models and students.

Maintain accurate financial logs in collaboration with the CEO.
Marketing & Social Media Support

Support new course launches with light social media posting. Assist with content scheduling and ensure posts are timely and consistent. Create and send the end-of-month marketing schedule through Klaviyo. Responding to all messages on socials.
Communication & Customer Service

Manage all inbound and outbound communication via WhatsApp.

Respond to enquiries from models, students, and clients in a professional manner. Act as the first point of contact for the clinic and academy.
General Support

Support with daily operational tasks as assigned by the CEO.

Contribute to a welcoming and professional atmosphere in the clinic and academy. Respond to customer inquiries via phone, email, and chat in a professional manner. Maintain accurate records of customer interactions and transactions through data entry. Provide product information and assist customers in making informed decisions. Upsell products and services where appropriate to enhance customer satisfaction and company revenue. Handle complaints and resolve issues promptly while ensuring a positive customer experience. Collaborate with team members to improve service delivery and share best practices. Utilise analysis skills to identify trends in customer feedback for continuous improvement.

Skills

Proficient in English. Strong phone etiquette with the ability to communicate clearly and effectively. Excellent communication skills, both verbal and written, with a focus on customer engagement. Previous experience in a customer service role is preferred. Strong analytical skills to assess customer needs and provide tailored solutions. Ability to work well under pressure while maintaining a positive attitude. A proactive approach to problem-solving with a willingness to learn and adapt in a fast-paced environment. Join us as we strive to provide outstanding service to our customers! Experience of using all social media platforms, Google docs, Google calender & Google sheets. Highly organised with strong attention to detail. Confident in using WhatsApp, Google Calendar, Klaviyo, and social media platforms. Strong written and verbal communication skills. Comfortable handling payments and chasing invoices. Proactive, solution-focused, and able to work independently. Previous experience in administration, PA roles, or reception preferred (experience in beauty/aesthetics industry a bonus).

What We Offer

A role in a dynamic and fast-paced aesthetics clinic & academy.

Ongoing training and development opportunities. The chance to grow with an ambitious, supportive, and creative team. Staff discounts on treatments and courses.
Job Type: Part-time

Pay: 12.24-15.00 per hour

Expected hours: 12 - 25 per week

Benefits:

Employee discount
Work Location: In person