Job Description

VX3 is a specialist sportswear brand, providing team kits to sports teams, educational institutions and other organisations, as well as operating our own direct to consumer retail business. Due to rapid growth, we're on the hunt for a dedicated and personable customer service representative to maintain relationships with existing customers and answer incoming customer queries in our customer service team.

The ideal candidate will have a drive to provide exceptional customer service, and a good phone and email manner. Comfortable delivering updates in a timely manner and managing many customers at one time, applicants should also be IT literate. Applicants should be passionate and knowledgeable about sport, in order to empathise and form relationships with our core audience.

Responsibilities

Responding to customer queries directly

Answer incoming phone calls and emails efficiently

Delivering timely updates on customer orders

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Work closely with internal teams to meet individual and group sales targets

Requirements

Ability to multitask and juggle several responsibilities simultaneously Strong organisational skills Excellent communication skills Good attention to detail Track record of working well within a team Good general knowledge of sport
Job Type: Full-time

Monday to Friday 9am to 5.30pm

Salary: 25,400 per year

Job Type: Full-time

Pay: 25,400.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free fitness classes Free parking On-site parking
Ability to commute/relocate:

Paignton TQ4 7QR: reliably commute or plan to relocate before starting work (preferred)
Experience:

customer service: 1 year (required)
Work Location: In person