Job Description

Part-Time Customer Service Adviser / Receptionist - Oakham

Location:

Oakham

Working Hours:

Approximately 25 hours/week including Saturdays

Starting Salary:

13.00 per hour + benefits

Looking to build a meaningful career where you make a real impact?

Join a company where your skills, attitude, and ambition are truly valued.

Healthy Hearing

is a respected and growing provider of expert hearing care across Rutland, Leicestershire, and Dorset. With a reputation built on trust, compassion and first-class service, we're now looking for a confident, reliable, and enthusiastic

Customer Service Adviser / Receptionist

to join our Oakham Centre.

This is an exciting opportunity created due to company expansion -- a great time to come on board.

Why This Role Matters:

Hearing loss

affects more than just the ability to hear -- it impacts relationships, confidence, mental health and independence. For many of our clients, walking through our door is a big step, often taken after months or even years of struggling silently.

As the first point of contact,

you are the person who sets the tone

. Your warmth, empathy, and professionalism will reassure clients they've come to the right place -- that we understand what they're going through, and that we're here to help.

If you're someone who genuinely wants to make people feel welcome, supported and understood -- while growing your own skills and career -- this could be the perfect fit.

What We're Looking For:

We're not just hiring experience -- we're hiring the right attitude. You'll thrive in this role if you are:

Flexible

and calm under pressure - able to adapt to a changing, fast-paced environment

Confident and professional

- whether working alone or as part of a team

Empathetic and people-focused

- with excellent listening and communication skills

Well-organised and self-motivated

- capable of managing multiple tasks with ease

IT competent

- comfortable using Microsoft Office and in-house systems

Ambitious and eager to learn

- open to feedback and looking to grow with us

Your Key Responsibilities:

Provide a professional, friendly welcome to all clients -- in person, by phone or by email Support clients with enquiries, appointment scheduling, and product information Manage reception duties, data entry, diary management and database updates Handle payments, petty cash and take keyholder responsibility Contribute to a positive, calm and caring environment -- even on busy days Embrace training and development opportunities to expand your skills

What We Offer:

Starting salary of

13.00 per hour (25,350 FTE)

25 days of paid annual leave

(rising to 30 days after 5 years) pro rata Ongoing

training and professional development

Employee benefits package

A genuinely rewarding role with a company that values its people

How to Apply:

If you're ready to take the next step in your career -- and want to be part of a company that's making a difference in people's lives every day -- we'd love to hear from you.

Please send your CV and a covering letter explaining why you're the right fit to:

caroline@hearclearhearingcare.co.uk

Healthy Hearing - Hear the Difference. Be the Difference.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Expected hours: 20 - 25 per week

Benefits:

Private dental insurance Private medical insurance
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 25/07/2025
Reference ID: Oak 07/25