Job Description

Full-time Customer Service Advisor

Location:

Perth (Office-Based)

Hours:

Monday to Friday, 8:30am - 4:30pm

Salary:

23,000 - 25,000 per annum (depending on experience)

Contract Type:

Full-time, Permanent

About Us

Home Heating Services is one of Scotland's leading heating specialists, delivering expert solutions to households across the country. From boiler installations to renewable energy systems, we pride ourselves on delivering outstanding customer care and quality workmanship. With a growing customer base and continued expansion, we are looking for a confident and organised individual to join our friendly team in a key customer-facing role.

The Role

As our Office Administrator / Customer Coordinator, you'll be the first point of contact for customers: handling inbound calls, responding to enquiries, booking jobs, taking payments, and supporting the wider team with day-to-day administration.

Key Responsibilities

Answer incoming calls and assist customers with queries in a friendly and professional manner Schedule and manage appointments for our engineers Take and process customer payments accurately Maintain accurate records and update customer accounts Liaise with suppliers, engineers, and team members to coordinate workloads Assist with incoming email and social media enquiries Support with invoicing and general office admin as required

What We're Looking For

Previous experience in a customer service, call centre, or administrative role Confident and clear communicator with a professional telephone manner Strong organisational skills and attention to detail Able to work independently and as part of a close-knit team IT literate and comfortable using basic software (e.g. email, CRM, spreadsheets) A friendly, positive attitude and a desire to help people

Desirable (but not essential):

Experience in a similar role within the heating, trades, or home services industry Familiarity with basic scheduling or job booking software

Why Join Us?

Be part of a growing and supportive team with a strong reputation Friendly office environment with no weekend work Opportunity to grow with the business as it continues to expand 28 days holiday (including bank holidays) Company pension scheme
Job Type: Full-time

Pay: 23,000.00-25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Flexible language requirement:

English not required
Schedule:

Monday to Friday
Ability to commute/relocate:

Perth, PH2 8BB: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person