Job Description

Job summary

As our new Service Advisor, you will join our friendly team which will see you working a full time position.

As a Service Advisor, this role requires outstanding customer care as you are the vital link between our customers and the workshop. You will inform and consult on vehicle maintenance, repairs and keep the customer up to date at every stage whilst answering any questions or queries they may have. This involves liaising with technicians/workshops about vehicle statuses and ensuring that vehicles will be ready on time. The ability to give the best advice on our products and services to our customers is essential. As a service advisor you can help drive performance of your colleagues as well helping the team give the best Customer Service. This is a challenging role where customer care always comes first, communicating to customer and supplier, building a genuine rapport and identifying exactly what our customers want and need.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background is required as you are delivering high levels of customer satisfaction in a very busy and demanding environment.

Service Advisor responsibilities and duties:

Providing exceptional customer service using various forms of communication in person, phone and email. Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available. This is of the upmost importance to maximise productivity. Liaise with parts suppliers and ordering parts. Updating customers on their vehicle progress whilst in our workshop Booking and scheduling services, MOT's required for customers. Dealing with customer queries. To provide effective day to day workshop administration from job card to invoice. To understand company key performance targets and support your colleagues and team to achieve them. To embrace all opportunities of learning and developing alongside some of our fully skilled Service Advisors. To attend recognised courses of instruction and achieve the correct pass mark for each course. To assist with general housekeeping duties required within the service reception area.

Service Advisor qualifications, skills and experience

Must be computer literate including office, outlook and spreadsheet usage

Minimum 3 years' experience with an understanding of vehicle repairs Display a high level of customer service Exceptional communication skills written and verbal Enthusiastic, Team Player, Flexible.
Detail-focused and comfortable working in a fast-paced office environment.

Superior organisation skills and dedication to completing projects in a timely manner.

The ability to manage processes.

An analytical and problems solving approach across general day-to-day practices.

A high level of professionalism.

Hold a valid driver's license

Although this is a full-time role, we pride ourselves as being a flexible employer, and therefore will discuss, and agree, working hours with each applicant separately.

Benefits:

As a colleague, you will have access to a comprehensive benefits package including:

A competitive salary of 27.000-30.500 per annum (full time equivalent), pro-rata according to the working hours agreed.
Enrolment into our private health care scheme

Opportunities to attend corporate team days.

Ongoing training and development.

20 days paid holiday, plus 8 paid bank holidays.

Job Type: Full-time

Pay: 27,000.00-30,500.00 per year

Work authorisation:

United Kingdom (required)
Work Location: On the road