Job Description

About Us:

Pack & Send Plymouth is a trusted name in providing tailored packing and shipping solutions for individuals and businesses. We specialize in shipping fragile, valuable, and oversized items, ensuring safe and efficient delivery worldwide.

:

We are seeking a friendly, proactive, and organized

Customer Service Advisor

to join our dynamic team. In this role, you will provide excellent customer service, assisting clients with their inquiries, and offering solutions tailored to their shipping needs. Alongside your primary responsibilities, you may also be required to assist with internal duties such as packing items to support the operations team.

Key Responsibilities:

Greet and assist customers in person, over the phone, and via email. Handle customer inquiries, provide quotes, and manage bookings for shipping services. Resolve customer issues and ensure a high standard of satisfaction. Process payments and maintain accurate records of transactions. Support the packing team with wrapping and securing items as needed. Maintain a clean and organized workspace. Assist with administrative duties, including data entry and filing. Collaborate with the team to meet operational goals.

Skills and Qualifications:

Previous experience in a customer service role is preferred but not essential. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Organized, with excellent attention to detail. Comfortable using computer systems and learning new software. A positive, can-do attitude and willingness to take on additional tasks.

Benefits:

Competitive salary Comprehensive training provided. Opportunities for professional development. A friendly and supportive working environment. Employee discounts on shipping services.
Pack & Send Plymouth is an equal-opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Job Types: Part-time, Permanent

Pay: 13.00 per hour

Additional pay:

Commission pay
Benefits:

Employee discount Free parking On-site parking Sick pay
Schedule:

8 hour shift
Ability to commute/relocate:

Plymouth PL6 5ZD: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 12/08/2025