Job Description

Kia Service Advisor

Are you passionate about people, driven by service excellence, and ready to build a rewarding career with a forward-thinking automotive brand?

Murray Kia is looking for an enthusiastic, customer-focused Service Advisor to join our high-performing Aftersales team. This is your opportunity to represent one of the fastest-growing automotive brands in the UK, within a supportive, inclusive business that genuinely invests in its people.

Whether you're taking your first step into the motor industry or bringing valuable experience with you, this role offers the chance to grow, learn, and thrive in a fast-paced, professional environment.

What You'll Be Responsible For

As a Service Advisor, you'll play a pivotal role in delivering a seamless, reassuring and high-quality customer journey. Your responsibilities will include:

Customer Experience & Communication

Being the first point of contact for customers -- face to face and over the telephone Building trust through clear, empathetic and professional communication Keeping customers fully informed throughout the service process, including explaining technical information in a clear and friendly way Handling queries and concerns with patience, understanding and confidence

Service & Workshop Coordination

Booking vehicles into the workshop efficiently and accurately Obtaining all necessary customer authorisations Liaising closely with technicians, the workshop team and internal departments to ensure smooth workflow Ensuring accuracy, attention to detail and timely completion of all administrative tasks

Teamwork & Performance

Thriving as part of a busy, collaborative team Remaining organised and calm in a fast-moving environment Prioritising tasks effectively while maintaining high standards of service
This is a role for someone who enjoys variety, values teamwork, and takes pride in delivering exceptional customer care.

Who We're Looking For

We're seeking someone who brings:

A customer-first mindset with strong communication skills Empathy, patience and professionalism when dealing with customers from all backgrounds An eye for detail and a commitment to doing things right first time A positive, motivated and flexible attitude The ability to work well under pressure in a dynamic environment

Why Join Murray Kia?

We believe great people create great experiences. In return for your commitment, we offer:

Competitive pay plus an excellent benefits package including employee discounts, Bike to Work scheme, pension, life insurance, additional leave and health plans A supportive, inclusive culture where colleague wellbeing and equality truly matter Career development opportunities across the Murray Group in service, sales or management The chance to be part of a top-performing, well-respected local business representing a progressive global brand

A Workplace Where Everyone Belongs

At Murray Group, inclusion isn't just a statement -- it's how we operate. We welcome applications from people of all ages, backgrounds and experiences, including career-changers, returners, experienced professionals and those starting out.

We are proud to be an equal opportunities employer and are committed to creating an environment where everyone feels valued, supported and empowered to succeed.

If you're ready to take the next step in your career and become a key part of the Murray Kia customer experience, we'd love to hear from you. Apply today.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Free flu jabs Free parking Life insurance On-site parking Referral programme Sick pay
Work Location: In person