Job Description

If you have exceptional customer service and organisational skills, can work well under pressure and are looking for progression, we want you in our team. We are looking for new team members who will be responsible for obtaining references on prospective tenants and guarantors, assessing documents which support applications. You will be making an important informed conclusion on the information received. This is a fast-paced job that requires attention to detail and plenty of initiative. You will be spending most of your day on the phone so it is important that you are articulate and confident to deal with clients at all levels over the phone.

Key Responsibilities:

Chase references with an aim to conclude files within service level agreement. Manage inbound/outbound calls and emails sufficiently. To be able to prioritise your own workloads according to the service level agreements set and work to deadlines. To ensure file and system records are kept fully up to date, within timescales and to company standard. To provide excellent customer service to our clients Maintain relationships with customers, improving customer journey and customer retention. Observe all current legislation such as UK GDPR.

Requirements:

Customer Service experience (Preferred) 1 year plus Excellent written and oral communication skills Outgoing personality, strong judgment, tact, and diplomacy to handle difficult and challenging clients over the phone. Listens well and understands our client requirements. Thrive in fast-paced environment.

About us:

FCC Paragon is a dynamic company based in Portsmouth, who offer diverse products and services within the property, lettings and insurance industry. Are you looking for a fast paced, interesting, diverse job role and a permanent position with a brilliant progression path? If so, we want to hear from you.

Why work for us:

30 days holiday including bank holidays which rises to a maximum of 38 days with length of service. Supportive and tailored training programme - minimum 6 weeks Denplan discount offered after 6 months service 24/7 Access to Health and wellbeing support - including GP access and counselling sessions. Annual eye test paid for Career progression Salary reviewed after completion of probationary. Option of hybrid working available following successful training and capability sign off.(although a remote working option may be possible, applicants must live in or around our Portsmouth Office for training purposes)
Please Note; Training during the first 3-6 months will be office based for the majority of the working week.
Please apply through our online application form through this link https://app.staffologyhr.co.uk/recruit/application/apply.aspx?cid=2108-26497CF8-277B-40CB-8FAE-427ED4B64137&VacancyID=30267-91AE1A1E-0ECC-4592-913A-858593615B3D

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

On-site parking Referral programme Work from home
Work Location: Hybrid remote in Portsmouth PO6 4TY