Are you someone who leads with empathy and compassion, even in emotionally charged situations? Do you take pride in supporting others with patience, understanding, and Integrity?
We're currently looking for Part-Time Customer Service Advisors to join our team in a dynamic and fast-paced environment. In this role, you'll be handling inbound calls to the Ministry of Justice (MOJ) and Her Majesty's Prison and Probation Service (HMPPS) switchboard--a hybrid service supporting government-run prisons across England and Wales.
No prior experience is necessary, as full training will be provided.
What matters most is your ability to remain calm and compassionate under pressure. We're looking for individuals who bring emotional resilience, empathy, and a genuine desire to support others through sometimes sensitive and challenging conversations.
This is a 12-month fixed term contract, working on a part time basis, 18hours per week. Your working hours will consist of Saturday and Sunday 7am-5pm and will be worked from home.
When working from home we expect the same level of professionalism as if you were in the office, free from distractions and always ready to take your next call.
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