Job Description

Job Title:

Customer Service Advisor

Reporting to:

Head of Operations

Who we are

minicabit is the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12 months in advance. We are the UK's highest rated service in our category on Trustpilot. This achievement underscores the critical role that exceptional customer service plays in our success.

Role Summary:

The Customer Service Advisor is responsible for providing excellent customer service to our customers and Service Providers. The ideal candidate will be a highly motivated and self-motivated individual with experience in a similar fast-paced, real-time live customer service environment, and a clear commitment to putting customer needs at the heart of everything they do.

Responsibilities:

Provide excellent real-time customer service to our customers and Service Providers Handle a high volume of phone calls, chats and emails each day Apply common sense and logical problem-solving skills to ensure that bookings proceed as planned Communicate confidently with customers and Service Providers Learn and adapt to new software systems quickly Work independently and as part of a team

Requirements:

Ability to multi task - this is not your average call centre role and the ability to manage multiple sources of communication and systems is a requirement Has worked in the UK travel and leisure industry, in a fast-paced, real-time environment Excellent communication skills Strong problem-solving skills Ability to learn and adapt to new software systems quickly Ability to work independently and as part of a team

Flexibility with working hours and open to additional hours when needed. Please note that hours can increase at short notice, so flexibility is a must.

Has their own laptop and a fast and stable internet connection.

(As our software is cloud based, no hard installation is required on your laptop)

.

We require an employee who is located in the UK. [Must reside in the UK]

Experience using Zendesk and Google Suite an advantage Please note this is a self employed position with an initial 12 month contract duration.

Benefits:

Work-from-home position Opportunity to work with a fantastic team in a fast-paced environment Scope to expand your customer service knowledge and experience in a busy, real-time environment, developing your ability to manage high volumes, prioritise effectively, and deliver consistently high standards under pressure.

Qualifications

- Strong communication skills
- Prior experience in customer service roles
- Excellent problem-solving skills
- Detail-oriented and able to multitask efficiently

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 12 months

Pay: 12.21 per hour

Expected hours: No less than 20 per week

Benefits:

Work from home
Application question(s):

Do you have experience working in a fast-paced multi task real-time environment? This is a minimum 20 hour per week contract requiring flexibility to take on additional hours as needed and sometimes at short notice and on a long term basis, can you commit to this?
Experience:

Customer service: 2 years (required) High volume outbound call: 2 years (required) High volume inbound call: 2 years (required) multi channel communication: 2 years (required)
Work Location: Remote

Reference ID: minicabitCSA_202507b