Job Description

Customer Service Advisor - Are You a Customer Service Superstar?

Join Team Dawleys!

Are you passionate about delivering exceptional customer service and creating positive experiences? Do you thrive in a collaborative environment and want to be part of a team that loves its clients, values growth, and celebrates every success? If so, Dawleys wants to hear from you!

About the Role:

As a Customer Service Advisor, you'll be the first point of contact for our clients' customers, delivering high-quality service with professionalism, empathy, and a genuine commitment to customer satisfaction.

Handling inquiries by phone and email you'll set a positive tone for each interaction, ensuring every customer feels valued. This is a crucial role where you'll represent our client, helping to meet their goals and objectives while embodying Dawleys' core values.

Key Responsibilities:

Respond to Customer Calls:

Handle calls promptly, meeting each client's average speed of answer and handling time KPIs.

Respond to Customer Emails:

Construct responses to emails in a concise and clear way to efficiently resolve customers queries

Provide Accurate Information:

Resolve customer questions and concerns effectively, with a comprehensive understanding of the clients requirements

Data Accuracy and Verification:

Update customer records accurately, maintaining high standards of data entry and client system use.

Customer Focus:

Demonstrate empathy, patience, and understanding in every interaction, going above and beyond to foster customer loyalty.

About You:

You are customer-focused, with a natural ability to listen and communicate clearly. You are detail-oriented, quick-thinking, and calm under pressure, able to resolve issues efficiently while maintaining a positive and welcoming attitude. As a team player, you enjoy supporting your colleagues, sharing best practices, and contributing to a collaborative work environment. You're also proficient in relevant software and quick to learn new tools and information.

Key Attributes:

Customer Focus:

A strong commitment to meeting and exceeding customer expectations.

Communication Skills:

Effective verbal and written communication; active listening.

Problem-Solving:

Ability to analyse and resolve customer issues quickly.

Attention to Detail:

Accuracy in data entry and identifying discrepancies.

Technical Proficiency:

Competence in using CRM systems (training will be provided)

Team Collaboration:

A supportive team member who enhances overall performance.

Why Dawleys?

At Dawleys, we believe in our people. We are a team that values continuous learning, proactive problem-solving, and a positive work environment. Our core values drive us:

We are Team Dawleys:

A culture of teamwork and collaboration.

We love our customers:

Act as a proud ambassador for our client's brand and strive to exceed customer expectations.

We are pro-active:

Take initiative in problem-solving and anticipate client needs.

We never stop learning:

Show a commitment to personal and professional growth.

We are ready, willing, and able:

Display flexibility and readiness to tackle challenges.

We have fun:

Bring a sense of joy and positivity to your work.

Hear from the team: "

Working on a customer service team is incredibly rewarding and fulfilling. It helps me develop strong communication, problem-solving, and multitasking skills while connecting with people every day. I love the satisfaction of resolving issues and building positive relationships with customers. The fast-paced environment keeps me engaged and motivated. It's a fantastic opportunity for personal and professional growth, and I find it really fulfilling to make a positive impact." George Wood, Customer Service Advisor

If you're ready to bring positivity, dedication, and a strong sense of teamwork to Dawleys, apply today to join our Customer Service Team!

Location:

Ross-on-Wye, Onsite

Probation Period:

6 Months

Hours of Work:

Monday to Friday 0900 - 1700, Full time, Permanent

Salary:

Starting 25,057.50 per annum, paid monthly

Holidays

: 31 days including public holidays

Benefits:

Pension, Private Health, Life Assurance, length of service loyalty bonus, eye tests and company events

Job Types: Full-time, Permanent

Pay: 25,057.50 per year

Benefits:

Casual dress Company events Company pension Life insurance On-site parking Private medical insurance
Work Location: In person