Job Description

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives every day whilst working in a dynamic, fast paced environment.

On behalf of NatWest, AMS are seeking Customer Service Advisors to provide excellent service for our clients. The role will be based in Lombard Asset finance where you will be speaking with clients, processing documentation, providing assistance and resolve any queries or issues. You'll be integral in guiding and supporting our valued customers, helping them to achieve their financial goals

What we can offer:

Full-time - Temporary Contract

ending on 31st December 2025

13.75 per hour

Weekly pay

33 holidays each year including Bank Holidays (pro rata)

Shift Pattern:

Monday - Friday, 9am - 5pm

Location: Discovery House, Callflex Business Park, Rotherham, S63 7EF

Fully paid training. The first 4 -6 weeks of training will be based in office.

Start Date -

7th July 2025

. Earlier start dates are dependent on pre engagement vetting

Hybrid working schedule once approved by the manager, is 2 days in office each month.

What you'll do

Customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience. You will also be involved in a current migration process involving administration tasks, processing and data entry.

Day-to-day, you'll be:

Having proactive conversations, understanding the needs of our customers and helping them with their banking needs

Completing general administration duties and processing documentation for customers

Completing inbound or outbound calls to suppliers and customers

Collaborating with other teams to provide a seamless customer experience

Reviewing documentation and requesting documentation in relation to asset finance for customers

Use of multiple systems and attention to detail to allow thorough processing of applications

Use of excellent attention to detail and data accuracy

The skills you'll need

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

You'll also need:

A passion for customer service and strong attention to detail

The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and team goals

Strong interpersonal skills and the ability to work well as part of a team

The commitment to develop new skills and responsibilities

Excellent IT Competency and ability to navigate multiple systems e.g. Microsoft Outlook, Excel

Please note, no holidays are permitted in the first 4-6 weeks of joining as training will be taking place.

If this role sounds suitable for you, please apply now!

Job Types: Full-time, Temporary
Contract length: 5 months

Pay: 13.75 per hour

Expected hours: 35 per week

Benefits:

Casual dress On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: NWG01895
Expected start date: 07/07/2025