Job Description

Are you passionate about providing exceptional customer service? Dibor is seeking a dedicated Customer Support Specialist to join our dynamic team in Rotherham. We specialise in creating bespoke retail solutions, and we're looking for someone who can help us maintain our high standards of customer care.

About Us

At Dibor, our customers are at the core of everything we do. We pride ourselves on delivering the best possible experience at every touchpoint. As our business continues to grow, we need a customer focused individual with a positive, can do attitude to help us continue exceeding expectations.

Key Responsibilities

Email & Marketplace Support: Respond promptly and professionally to customer inquiries across various marketplace platforms.

Phone Support: Address customer queries over the phone with a friendly and helpful demeanor, ensuring swift resolution.

Problem Identification: Recognise and escalate issues to the appropriate team members to ensure quick and effective solutions.

Order Updates: Proactively reach out to customers regarding any issues with their orders.

Professional Standards: Maintain the highest level of professionalism in all customer interactions.

Team Collaboration: Work closely with team members across different branches to ensure a seamless customer experience.

Required Skills & Experience

Customer Service Experience: A minimum of 12 months in a customer service role.

Communication Skills: Strong written and verbal communication abilities.

Teamwork: Ability to multitask and collaborate effectively in a team environment.

Listening Skills: Excellent listening abilities to fully understand and address customer needs.

Technical Proficiency: Competent with IT systems and familiar with Microsoft Office.

Positive Attitude: A caring personality with a flexible and resilient approach to handling various enquiries.

Desirable Experience

Sage 200: Experience with Sage 200 is highly desirable but not essential.

If you're ready to be part of a growing company that values its customers and its team, we'd love to hear from you! Apply today and help us continue delivering exceptional retail experiences

Job Type: Full-time

Pay: 12.50-13.00 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person