Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support in the financial services sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring client satisfaction and fostering long-term relationships.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner. Utilise Salesforce to manage customer interactions and maintain accurate records. Analyse customer feedback and provide insights to improve service delivery. Assist customers with product information, account management, and troubleshooting issues. Collaborate with other departments to resolve complex customer queries efficiently. Maintain a thorough understanding of our products and services to provide informed assistance. Follow up with customers to ensure their issues have been resolved satisfactorily.

Experience

Previous experience in a customer service role, preferably within the financial services industry, is advantageous. Proficiency in using Salesforce or similar CRM software is highly desirable. Strong analytical skills with the ability to assess situations and provide effective solutions. Excellent verbal and written communication skills, with a focus on clarity and professionalism. A proactive attitude towards problem-solving and a commitment to delivering outstanding customer service.
Join us in making a difference by providing exceptional support to our clients while developing your career in a rewarding environment!

Job Types: Full-time, Permanent

Pay: 25,450.00 per year

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person