Job Description

Customer Service Advisor

Location: Runcorn
Job Type: Full-time, Permanent
Salary: From 12.00 per hour
Bonus: Team Performance-based (TBC)

About the Role

KDE Ltd is seeking a motivated and empathetic

Customer Service Advisor

to join our dedicated team. This is a fantastic opportunity to contribute to a growing company committed to delivering exceptional service. You'll be the first point of contact for our customers, supporting both our clients and engineers to ensure smooth and timely operations.

Key Responsibilities

Handle inbound calls and emails to create and update work orders Accurately diagnose faults and allocate engineers or escalate to contract managers Ensure customer SLAs are met and jobs are attended within the correct timeframes Communicate with engineers throughout the day to support job completion Record all job-related and customer communications in our system Close down jobs with complete accuracy to trigger invoicing Raise additional work orders as needed to fulfil client requirements Liaise with internal teams for technical assistance Log and escalate compliments, complaints, or dissatisfaction appropriately Work rotating shifts between 7:00am-6:00pm, with occasional Saturday mornings (1 in 5)

Working Hours

Monday to Friday:

8 hours/day with a 30-minute unpaid lunch break

Shift Pattern:

Between 7:00am-6:00pm (core hours: 8:30am-5:00pm)

Saturdays:

1 in 5 (8:00am-12:00pm)

Holidays:

20 days annual leave + bank holidays Holiday purchasing options available*

What We're Looking For:

Essential Skills

Excellent customer service skills Strong verbal and written communication Competent in data entry and IT systems Reliable, punctual, and well-organised Able to show empathy and maintain professionalism

Desirable Experience

Helpdesk or scheduling experience Complaint handling expertise Previous work in an electrical/plumbing business

Perks & Benefits

Team referral programme Equal opportunity employer Inclusive, supportive work environment On-the-job training and development opportunities Store discounts

Join Our Team!

If you are passionate about delivering great service and thrive in a fast-paced environment, we would love to hear from you.

Apply now to become part of a company that values your contributions and supports your growth!

Job Types: Full-time, Permanent

Pay: From 22,880.00 per year

Benefits:

Free parking On-site parking Referral programme Store discount
Schedule:

8 hour shift Day shift Monday to Friday Weekend availability
Ability to commute/relocate:

Runcorn WA7: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 04/07/2025
Reference ID: Customer Service Advisor