Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team. You'll be the link between our customers and the workshop. From welcoming customers, you'll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job.

Duties

Greeting Service customers arriving on site for maintenance and repair Handling incoming calls and responding to emails Booking appointments on our bespoke system Managing and balancing workshop diary Taking care of customers and visitors once they have arrived Handling internal & external paperwork Ensuring job cards are accurate, complete and updated Providing quotations, creating invoices and taking payment Maximising opportunities to upsell Handling and resolving where possible, customers questions Carrying out general admin and other tasks as and when required.

What you'll need:

A 'hands on' customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure. The ideal candidate will have customer service experience gained within a fast-paced environment, and ideally within the motor industry.

A desire to go that extra mile to help every customer Previous experience in the Automotive Industry is prefered Good Negotiation skills Excellent communication skills Attention to detail Self-motivated and a team player A knowledge or interest in cars is welcomed
Job Types: Full-time, Permanent

Pay: From 28,730.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person