Job Description

Customer Service Advisor

Mainline Menswear are a leading online retailer of men's designer clothing in the UK. Based in Scarborough, North Yorkshire we are currently seeking to invest in a passionate, reliable and customer focused individual to join our team.

The new team member must have a positive attitude and be able to work independently to meet varying targets reporting into the Head of Customer Service. Customer service is our passion, and we provide a high standard of in-house service across various functions to our large customer base.

About you

You must be passionate about delivering exceptional customer service. You will be able to demonstrate a high level of detail consciousness and successfully meet the needs of the customer. You will have an excellent telephone manner and be confident in retaining a consistent professional engagement.

Other skills required are:

- The ability to multi-task

- Be able to work as part of a team and independently.

- Have computer literacy, with a proficiency in Excel,

- Be able to be consistently efficient including during busy periods,

- Be able to work on a rota basis with some flexibility.

Essential Duties and Responsibilities:

Respond to all calls and enquiries in adherence to the department standards and expectations.

Provide exceptional support to reach the best outcome for customers using internal bespoke systems.

Create customer orders, process payments and work through Customer returns/exchanges.

Track parcels and liaise with couriers to follow up with delivery progress.

Accurate measurement of garments to provide sizing information to customers.

Benefits

:

Casual dress

Employee discount

On-site parking

Store discount.

Pension auto-enrolment

Job Type and Schedule:

Full Time, Permanent. 8 hour day shift.

(Starting point of pay scale for under 21's)

Shift Pattern

Working 5 days out of 7, Monday to Friday with 1 in 4 Saturday's and a day off in the week to supplement the Saturday shift. Hours between 8am - 6pm, Saturday is a 9am - 5pm shift. Total of 40 hours per week.

(Saturday shifts are one in two during Sales periods)

Work Location

: In person

Please be aware interviews will take place between January and February 2026

Mainline Menswear Ltd is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up

Job Types: Full-time, Permanent

Pay: 10.00-12.30 per year

Benefits:

Casual dress Employee discount On-site parking Store discount
Work Location: In person