Job Description

Sheffield
05/10/2025


Customer Service Advisor


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

13.92 per hour

Contractual hours

0

Package

20 Holiday Days (148 hours) + 8 Bank Holidays (59.2 hours) - this includes a discretionary Christmas closure period
3% Employer Pension Contribution into NEST Pension Scheme

Date posted

04/09/2025

Job reference

RR00000856


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Job description

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the

role

Working for our subsidiary company

Sparks Teaching Services

, as a key member of the Customer Services team, this role is responsible for providing exceptional and proactive support to staff, students, and external customers. The role ensures that all enquiries are handled professionally and efficiently, contributing to an outstanding customer experience. You will be expected to uphold the College's standards and policies in delivering high-quality service while maintaining confidentiality and promoting the College's commitment to equality, safeguarding, and student success.

Main Responsibilities:

Manage the College switchboard, ensuring all calls are handled promptly and professionally


Arrange student appointment with departments such as Admissions, Student Funding and Careers


Process fee payments and issue student ID cards in a timely and accurate manner


Achieve key performance indicators for Student Central services, contributing to the College's overall recruitment, retention, achievement, and success outcomes.


Maintain accurate electronic and paper-based records, ensuring data is up-to-date, particularly within the CRM and MIS systems, while managing customer information effectively.


You will be involved in supporting college open days, during the exam season student enrolment, and any other required events.


Represent the College at both internal and external events, providing a positive and professional image.


Assist in identifying opportunities for service improvements and support broader College objectives through proactive customer engagement.


If you want to find out more about the role please contact Philip Roberts, Student Central Assistant Manager,Philip.Roberts@sheffcol.ac.uk

What we can offer you

As the successful candidate, you will be offered a salary of 13.92 per hour based upon a combination of the skills, knowledge and experience that you can bring to the role.

Our benefits

Enhanced Pension contributions scheme with NEST- 3% Annual leave - 20 Days (148 hours) + 8 Bank Holidays (59.2 hours) - this includes a discretionary Christmas closure period Health and wellbeing, we offer + Employee assistance programme through Bupa
+ Occupational Health through PAM
+ Free eye tests for VDU users
Free Parking is available at the majority of our campuses


Further information can be found on ourBenefits andCareer Development pages.

Disability Confident

We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact jobs@sheffcol.ac.uk

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant,we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps:

To apply:

Click and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at jobs@sheffcol.ac.ukCVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 5th October 2025

Please be aware - If we have a high number of applications, we may decide to close the vacancy earlier.