Job Description

Customer Support Advisor - Fitness Sector

Onsite | Shoreham-by-Sea | 25,000 per annum

Are you confident providing customer support over the phone?
Do you want to be part of a small, ambitious company within the fitness industry?
Would you thrive in a friendly, hands-on environment where your work genuinely makes an impact?

If that sounds like you, this opportunity could be a great fit.

Our client has been helping people reach their fitness goals from home since 2009. They've built a strong reputation for premium-quality fitness equipment, exceptional customer care, and a passion for promoting wellbeing.

As the company continues to expand, there are some exciting projects ahead, including a refreshed brand identity, a brand-new website, and an extended range of products.

You'll join a tight-knit customer service team and report directly to the Customer Service Supervisor. Your work will play a key role in upholding the company's excellent reputation and ensuring every customer receives first-class support.

What You'll Do

Handle incoming enquiries via phone, email, and live chat. Guide customers through purchasing decisions and resolve any issues after sale. Use troubleshooting guides to diagnose problems and arrange appropriate solutions such as replacements, spare parts, engineer visits, or practical advice. Communicate with couriers, engineers, and warehouse colleagues to ensure quick and smooth resolutions. Greet visitors in the showroom, demonstrate products, and maintain display standards. Work collaboratively with Operations and Technical teams to answer customer questions. Record all interactions accurately in the CRM system. Occasionally assist with online order processing and provide support to the warehouse during busier periods. Escalate more complex issues when necessary to ensure they're dealt with promptly.

Hours:

Full-time, Monday to Friday, 9:00am - 5:30pm. This is an office-based position.

About You

You'll need:

Previous experience in a customer service role, managing phone and email communications. Strong written and verbal English skills. A calm, professional manner under pressure. A genuine commitment to delivering outstanding customer service. The ability to resolve challenging situations with empathy and efficiency. Great organisational skills and the ability to prioritise effectively in a busy setting. A practical and proactive approach to problem-solving.
What's in It for You

This growing business values its people and offers great opportunities to develop your skills and take on new responsibilities. You'll be joining a supportive team where your contribution is recognised and rewarded, with a healthy work-life balance to match.

Benefits include:

25 days of annual leave Company pension scheme Medicash health plan Staff discounts and access to the on-site gym showroom Regular company socials and a beachside HQ on the South Coast

Ready to make a difference?

Apply now to be considered immediately.

Job Type: Full-time

Pay: 24,420.00-25,000.00 per year

Ability to commute/relocate:

Shoreham-By-Sea BN43: reliably commute or plan to relocate before starting work (required)
Work Location: In person