Job Description

Customer Service Advisor
Skelmersdale
Good salary, great team and additional benefits
Monday to Friday, full time hours, no evening or weekend working
Customer Service Experts local to Skelmersdale? A rewarding job just for you!
Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for! Here are some quick questions to help you:

• Do you enjoy helping customers and have experience doing so over the phone?
• Are you great at listening and asking questions to find the right solutions for customers?
• Do you want a career rather than a job?
• Are you looking for a rewarding job in an established company where your work is valued?

If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UKs leading hygiene services company - and you will love it here...
This role is so much more than customer service. You'll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We'll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You'll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here. The hours are great too - you'll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs.
Your role as Customer Service Advisor at Direct365

• You'll be talking to new and existing customers each day on our contact centre.
• You'll need excellent communication skills for great conversations by phone and e-mail.
• Computer skills are really important too, to update our database while speaking with our customers.
• Experience in a contact centre would be an advantage.
• Customers are at the heart of what we do, so your ability to build rapport and influence is important.
• Most important is a can-do attitude, someone who really cares and takes pride in their work

In return for your commitment and expertise as a Customer Service Advisor, you will get:

• A salary of 24,000 in a secure, permanent full-time position
• No weekend or evening working - great hours Monday to Friday (37.5 hours a week)
• Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities on completion of the probationary period
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...

Skills Required