Job Description

Calling All Customer Service Superstars - Ready to Make an Autumn SPLASH in Skelmersdale?
As the leaves turn and the nights draw in, Victorian Plumbing in Skelmersdale is on the lookout for warm-hearted individuals to join our award-winning Customer Service team. If you're passionate about helping others, solving problems, and creating golden-leaf moments for customers, this is your chance to fall into a career that truly makes a difference.
Flush with Opportunity This Autumn
At Victorian Plumbing, we believe every customer interaction should be as comforting as a hot bath on a chilly evening. We're looking for individuals who radiate positivity and share our commitment to exceptional service. You'll be the friendly voice behind the taps, helping customers find their perfect bathroom fit while enjoying a supportive team that's anything but lukewarm.
What Makes Us Shine This Season?

• Cosy Shift Rotation: Our 5-week schedule includes just one week of late shifts and one full weekend, giving you time to crunch through leaves and still enjoy your pumpkin-spiced downtime.
• Autumn-Proof Benefits: With a competitive salary of 26,502.36 (12.70 per hour), monthly bonuses, and generous annual leave that grows with you, you'll be raking in more than just fallen leaves. Plus, enjoy our health and wellbeing package, including free on-site gym access, healthcare cash plans, and an employee assistance programme.
• Career Pathways That Flow: Whether you're just dipping your toes in or ready to dive deep, we offer progression opportunities that help you turn over a new leaf professionally.
• Seasonal Perks: Enjoy free tea & coffee, subsidised fresh food options, and high street discounts - perfect for those autumn wardrobe refreshes.
• A Culture That Warms You Up: Join a team that celebrates collaboration, recognition, and belonging. We're a crew that flows together like a perfectly plumbed pipe.

You'll Make a Difference By:

• Engaging with customers via phone, email, and live chat - keeping conversations as clear as a freshly steamed mirror.
• Delivering satisfaction that leaves customers feeling like they've had a spa-worthy soak.
• Staying up to date with our products and policies - so you can help customers find their perfect bathroom match, whether it's a rainfall shower or a roll-top tub.
• Sharing best practices with your team - because we believe in flushing out inefficiencies together.
• Meeting KPIs and SLAs - ensuring everything runs smoother than a thermostatic mixer valve.
• Listening with empathy and keeping records as neat as a newly tiled en-suite.

We're looking for individuals with experience in customer service or contact centres, who are computer literate and great at multitasking. Most importantly, you'll bring a genuine passion for helping others and a desire to create customer experiences that are more satisfying than a bubble bath on a brisk autumn evening.
Location: Skelmersdale, Lancashire (Grimrod Place)
Salary: 26,502.36 (12.70 per hour)
Start Date: 27th October 2025 - just in time to fall into something new
Hours: 40 per week, with a 5-week rotation including one week of late shifts and one full weekend
At VictorianPlumbing.co.uk, We're committed to creating a fair and enriching workplace environment that fosters respect and celebrates our differences. This means we don't discriminate based on factors like sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, or whether you're expecting a child or have recently given birth.
As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments to participate in the application process, please don't hesitate to let us know at your earliest convenience.
VictorianPlumbing.co.uk is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants currently.

Skills Required