Job Description

The role

------------

Customer Service Advisor

Salary 24,000 - 28,000

Full Time position

Permanent Contract

Location: South Molton commutable to Tiverton

Hours: Monday-Friday 9am-5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Tiverton & South Molton Agency for a Customer Service Advisor.

About the role:

NFU Mutual's Tiverton and South Molton agency has an exciting opportunity for a Customer Service Advisor on a permanent contract.



As a Customer Service Advisor within our growing team, you will play a key role in the success of an expanding local business, contributing to the smooth running of the office and ensuring the customer is at the heart of everything we do. Providing exceptional customer service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks. You will also maximise sales opportunities, cross selling to existing clients and assisting with renewal retention by using your excellent conversational skills to make the most of every call.



This role is an exciting opportunity for anybody who is looking to join a well-respected agency of NFU Mutual, with the opportunity for future development within our business.



Full training in a friendly and supportive environment will be provided.

About you:

Be able to communicate effectively, both written and verbal Possess good IT Skills (particularly Outlook, Word & Excel) Be able to demonstrate problem solving skills and use your own judgement Have a flexible and open attitude Sales and customer service skills Be highly organised and able to work to deadlines

Our commitment to you:

We will not only provide the successful candidate with all the support needed to develop their skills when dealing with customers, but also technical knowledge of the wide range of insurance products available to them. Working in a regulated environment means the standards we set around customer delivery is second to none and market leading, backed up by excellent customer retention statistics and continuous growth.

Benefits

Full time equivalent of 25 days holiday, with the option to purchase an additional 5 days 4% pension contribution Death in service benefit Health benefit scheme Uniform provided


Please apply in writing with CV and covering letter to: Gemma_Davey@nfumutual.co.uk

Closing date for all applications: 26/09/2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.