Job Description

Who are we?

AAC is a growing, progressive, claims management group that works on behalf of different clients within the insurance industry. We, along with our partners, take pride in delivering a professional and compassionate service and believe going that extra mile makes a difference to both our customers and valued team members.

We are now looking for individuals who share these values to join our Motor Insurance First Notification Team. If you are looking for a new challenge and have the skills we seek, then we can't wait to hear from you.

What will my duties be?

Act as the first point of contact for clients, brokers and third parties reporting motor incidents via telephone, email, or post. Provide an excellent level of customer service and empathy to our customers. Listen to and understand the customer's needs, advising them of the best course of action and promoting any services that will enhance their claim experience. Log claim information on to the in-house and client systems. Liaise with repairers and motor engineers to oversee the repair process and ensure that the customer's claim is progressed as efficiently as possible. Provide updates where required to customers, brokers, and partners. Take incoming calls regarding general claims queries and refer to the technical claims teams when required. Support the company's values and policies and work to the highest professional standards.

What skills should I have?

Excellent customer service skills to deliver a professional and compassionate service. Previous experience in a call centre environment is a plus. The ability to work independently to manage and complete your allocated workflow. A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing. The ability to converse with the customer while recording detailed and accurate information to our in-house systems. Adaptability to change and the willingness to pro-actively look for ways to improve what we do. A positive outlook, able to both self-motivate and promote collaborative working within your team. A good eye for detail to read policy and procedure documents and follow them precisely. Excellent levels of numeracy and literacy. An understanding of Service Level Agreements and the drive to exceed them.

What do you offer?

In house training (including system training and insurance principles).

Company Pension.

Referral Bonus Scheme.

Location?

This role is full time office based.

What hours will I work?

The role is full time, working 37.5 hours per week.

Normal working hours will be on a rota basis from 8am to 5pm. You will also be required to work one Saturday in four and Bank Holidays also on a rota basis.

Flexibility to work overtime is a plus.

Job Types: Full-time, Permanent

Pay: From 23,810.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Referral programme
Experience:

customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: FNOL-SOU-01