Job Description

Job Summary

We're hiring! Are you a people person with a passion for helping others? Our team is looking for a Customer Service Advisor to join us.

We're looking for another empathetic problem-solver to join the team and make a real difference. If you're passionate about customer care and want to work with a supportive team, this role is for you.

Interested in joining Orka Building Engineering Services and the rest of our amazing team? Please contact Rebecca Lock Operations Manager on 07789 726 776 or rebecca.lock@orkabes.com

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills. This role is pivotal in ensuring customer satisfaction by effectively addressing inquiries, resolving issues.

Duties

Respond to customer inquiries via phone, email, and live chat in a professional manner. Utilise Job logic to manage customer interactions and maintain accurate records of communications. Conduct thorough analysis of customer concerns to provide effective solutions. Collaborate with other departments to resolve complex issues and enhance the overall customer experience. Follow up with customers to ensure their issues have been resolved satisfactorily.

Requirements

Proven experience in a customer service role Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong analytical skills to assess situations and develop appropriate solutions. Ability to work well under pressure while maintaining a positive attitude. A proactive approach to problem-solving and a commitment to delivering exceptional customer service.
Job Type: Full-time

Pay: From 24,420.00 per year

Benefits:

Company pension Free parking On-site parking
Work authorisation:

United Kingdom (required)
Location:

Southfleet DA13 (preferred)
Work Location: In person