Job Description

Customer Service Advisor

William Swindells Limited Hybrid - Disley, Stockport

Salary; 25,840 P/A

37.5 hours between Monday-Sunday (working 5 days out of 7). Additional hours may be required during peak trading

We are seeking a dedicated

Customer Service Advisor

to join our growing team in Ecommerce.

William Swindells Limited

is a growing, dynamic, family-run business. In this role, you will play a key part in assisting the operations of several growing online retail stores, including

Hollands Country Clothing

.

Your duties will include responding to customer enquiries via inbound and outbound calls, online chat, email, and social media platforms offering excellent service and product knowledge. Full training will be provided to support you in your new role.

Key Responsibilities:

Provide outstanding customer service via all communication points Process phone orders and transactions Gain in-depth knowledge of our products and brands to assist customers effectively Process and manage orders, returns, and exchanges Communicate with suppliers to coordinate replacements, repairs, or credit requests Monitor ongoing issues and follow up with customers and suppliers until resolution Complete order checks to maintain SLA's Maintain accurate records of customer interactions and transactions Handle customer complaints and escalate if necessary Manage customer returns and issue refunds in line with company policy Investigate claims of faulty products and offer appropriate resolutions Communicate with suppliers to coordinate replacements, repairs, or credit requests Maintain detailed and accurate records of all customer interactions

What We're Looking For:

Experience using Shopify required

Experience using PVX, Zendesk, and Inventory Planner is desired Experience in a phone based Customer service role is desired Previous customer service experience, preferably in retail or e-commerce Good organizational skills and attention to detail Strong communication skills, both written and verbal Ability to manage time effectively and work independently Ability to work calmly and efficiently during busy periods A proactive and empathetic approach to resolving customer issues Proficient in Microsoft Office and comfortable learning new systems Able to work independently and as part of a team
Job Types: Full-time, Permanent

Pay: 25,840.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Flexitime Free parking On-site parking Store discount Work from home
Schedule:

Overtime Weekend availability
Ability to commute/relocate:

Stockport SK12 2DA: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Stockport SK12 2DA