Job Description

What's involved

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Department

Sales & Customer Service

Salary

23,391.00

About the Role

FIXED TERM CONTRACT - 12 months

As a customer services adviser, you will be responsible for delivering exceptional customer service to our customers. You will be liaising with local volunteers to support them in providing first aid cover at events. You will be part of a welcoming supportive team who will help you to understand this unique organisation.

About You

You will need to have an eye for detail and have excellent communication skills, being able to deal with customers, staff and volunteers.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.



Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.



Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.



We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

Competitive salary & pension scheme Cycle to work scheme Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you'll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: TBC

Application Review Date: 04/09/2025

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

If you are a current St John Ambulance employee, please apply here:

www.sja.org.uk

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.



Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies:

We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered