Customer Service Advisor Job in Jazlem and Co Limited

Customer Service Advisor

Stockport, ENG, GB, United Kingdom

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Job Description

We are looking to appoint a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, a passion for customer care, the ability to liaise with internal and external stakeholders and problem solve.

Reporting through the Customer Services Manager, the individual will play an integral role in the continuous development of the function.

The main responsibilities include proactive outbound calls to our existing client base supporting regular marketing campaigns and gaining an insight into client experiences. Dealing with client enquiries and utilising this information to develop client education material. Complaints handling and problem resolution, ensuring each complaint is fully documented and a resolution is provided on a timely basis.

Key Skills

Excellent telephone skills, with the ability to deal with inbound & outbound calls

Attend and co-ordinate client meetings and Demonstrations

Outstanding verbal and written communication skills

Excellent attention to detail

Well organised with good time management skills

Ability to prioritise workload

Professional and enthusiastic manner

Able to work calmly under pressure

IT literate with experience in using a range of software applications

Ability to work independently and as a team player, striving to improve and upskill

Ability to adapt and take on other responsibilities when necessary

Empathic and compassionate when dealing with sensitive issues

Job Type: Full-time

Pay: 19,500.00-21,500.00 per year

Work Location: In person

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