Job Description

Job Vacancy: Service Advisor - Knypersley MOT Test Centre (ST8 7BD)

We're looking for a friendly, organised and customer-focused

Service Advisor

to join our growing independent garage team in Knypersley.

About the Role:

As our Service Advisor, you'll be the first point of contact for customers - in person, by phone and online. You'll help book appointments, explain work required, prepare estimates and ensure customers are kept up to date throughout their visit.

Key Responsibilities:

Greet customers and manage bookings Communicate clearly about repairs, MOTs and services Liaise between customers and technicians Create and manage job cards, estimates and invoices Handle parts ordering and stock updates Maintain accurate records and provide excellent service throughout

What We're Looking For:

Experience in a similar customer service or garage-based role Strong communication and organisation skills Ability to work calmly in a busy environment Knowledge of cars and repairs (helpful but not essential) Comfortable with computers / garage management software

Location:

Knypersley MOT Test Centre - ST8 7BD

What We Offer:

Comprehensive training from the start and a supportive team environment Company benefits and staff discounts Career progression opportunities Work for a highly respected local business with over 16 years of success
Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Additional pay:

Yearly bonus
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Stoke-on-Trent, ST8 7BD: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please state if you have a clean driving licence or have any points and the nature of the offence
Licence/Certification:

Driving Licence (required)
Work Location: In person