Job Description

Job Title:

Customer Service Advisor

Contract

: Full-Time, Permanent. 40 hours per week. 5 days / 7, Monday to Saturday (Rotational Saturday day shift 1 in 6)

Hours/Shifts:

8hr shifts (half an hour for lunch) between 07:45 - 20:00 Monday to Friday / 07:45 - 16:15 on Saturday

Property:

Edinburgh Gorgie Road and Edinburgh Westfield Road

Direct Report:

Assistant Scheme Manager

Salary:

26,665.60

Some of the benefits:

33 days' holiday including bank holidays

1 additional "me" day

Pension Scheme with Scottish Widows

Annual Bonus Scheme

Medicash

About the role

If you pride yourself on having exceptional customer service and a dedication to care, then this is the opportunity for you!

Our customer's welfare and experience is at the heart of what we do at Capitol Students. We are looking for people who want to be part of a diverse, forward-thinking and compassionate team who always strive to do their best. This is a varied and rewarding role looking for the right individual.

The Customer Service Advisor will report to the Assistant Scheme Manager and will form part of the integral property team, supporting our customers daily and always ensuring that their safety is put first. In this role, you will be the face of the property and as such, should be proud of where you work and have a desire to help build an accepting, welcoming community.

We are looking for a Customer Service Advisor who is prepared to work between our two Edinburgh properties: Capitol Students Gorgie (EH11 3AR) and Capitol Students Westfield (EH11 2QB). They are 5 minutes' drive from each other and each have their own identity and quirks. Typically we ask our CSAs to work one week at Westfield followed by one week at Gorgie, and repeat! They are 15 minutes walk between each other, and are along the same bus line from the city center.

You should have

Strong customer service skills Excellent communicator Strong organizational skills Experience with MS word/computer skills/Excel Proactive approach

Main duties/responsibilities

Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving issues either directly or indirectly to make sure a resolution is found or the issue is escalated in the right amount of time Perform and document regular inspections of resident's flats Proactively handling sales enquiries, through phone, email, online and conducting viewings. There will also be occasions that you may attend housing fairs, university open days and other such activity in the city Recording any incidents or emergencies and reporting these to the necessary persons Taking responsibility for the receipt, logging and correct distribution of post and parcels Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations Front of house and reception duties Organizing and supporting events to create and build an inclusive community where our students can relax and be themselves Assisting the Scheme Manager and Assistant Scheme Manager in administrative tasks as required. These may include: Financial control tasks, student accounts control, compliance coordination; housekeeping lists etc Taking a responsibility for property presentation and maintaining a clean, tidy environment

Other Duties

Assist with ad-hoc requests as necessary for business needs especially at peak times such as student check-in and check-out weekends. Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Work with the marketing team to actively promote and explore new marketing avenues Ordering new office, cleaning and maintenance supplies
Job Types: Full-time, Permanent

Pay: 26,665.60 per year

Benefits:

Company events Company pension Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Sick pay
Work Location: In person