Job Description

The Job

This is an exciting opportunity for someone who thrives in a busy, people-focused environment. You'll be the

first point of contact

for all incoming calls & enquiries, providing exceptional service to customers & supporting internal teams to keep things running smoothly.

Key Responsibilities

Receiving and managing a

high volume of inbound calls

each day Handling a variety of call types - from general enquiries, supporting customers throughout their installation process and problem resolution

Liaising with multiple departments

to ensure timely responses and solutions Providing clear, professional & friendly communication at all times Supporting the wider team with administrative & customer-related tasks

Your Skills & Experience

We're looking for someone who is confident, organised & passionate about customer service. You'll be comfortable speaking with a wide range of customers handling different types of queries daily.

Previous

customer service/call-handling experience

(contact centre, office or reception) Excellent

telephone manner

and communication skills Strong attention to detail and ability to

multi-task in a fast-paced environment

A positive attitude and willingness to learn Worked in customer service within ECO enviro (desirable)

Your Benefits

Competitive salary Pension Scheme HSF health care plan (you & your family) Perkbox - savings discount app Career progression & training Fun, supportive, friendly team environment

About Us

We are a leading energy efficiency provider delivering insulation & renewable solutions under the UK Government's Energy Company Obligation (ECO) scheme. Our mission is to make homes warmer, greener & more affordable to run.

If you're ready to be part of a team that's driving the future of sustainable energy, we'd love to hear from you.

The closing date is

16th November 2025

. However, we reserve the right to close this early if we receive sufficient candidates, so if you're interested in this role, please submit your CV today.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site gym Private dental insurance Private medical insurance
Education:

GCSE or equivalent (required)
Experience:

ECO/renewable industry: 1 year (preferred) Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person