Job Description

Join the award winning team at Available Car, proudly voted Used Car Retailer of the Year for the last two years.

We are looking for a Customer Service Advisor to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.

Our Benefits:

22 days holiday + bank holidays - rising with service Free uniform Employee discount scheme Death in Service benefit Occupational Health Friendly team environment

About the role:

Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group. Dealing with first line enquiries from customers. Generate rich leads for the showroom teams. Support the showroom team by scheduling appointments with customers and following up on leads. Accurately input customer information and enquiries on to our databases. Work to targets and KPI's set out by the contact centre managers. Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience. Maintain a positive and friendly attitude towards customers and team members. The ability to handle customer complaints and issues with empathy and professionalism. Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience. Assisting with other tasks if required.

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

Skills required:

Computer literate & Proficient in Microsoft packages. Experience working in a high volume, multi-channel contact centre. Be able to prioritise your workload in a fast-paced environment. Outstanding ability to clearly communicate with customers via telephony, email and livechat. A passion for delivering great service, greeting customers with a smile and serving them with pride. Work well within a team and communicate effectively and openly with others. Full UK driving licence is required.

Hours:

Rolling 4-week shift pattern. 42 hours per week over 5 days, including weekend and bank holiday work.

Job Type: Permanent

Pay: 26,797.00-29,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Referral programme Store discount
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: Customer Service Advisor