Job Description

About Us

Shine is a BSI award winning national fleet of mobile bodyshop repair specialists. With over 20 years' experience in the automotive industry, we've built a trusted name for delivering high-quality vehicle repairs and putting our customers' needs first.

We specialise in mobile bodyshop solutions for minor vehicle damage carrying out repairs at locations convenient for our customers. Our head office team work closely with our field technicians ensuring every customer receives a seamless and professional service.

The Role

We are seeking a friendly, organised, and customer-focused Customer Service Advisor to be our first point of contact for our customers and provide support to our field technicians. You will manage daily inbound and outbound calls and emails relating to repair bookings and general repair enquiries for our customers and providing real-time support to our field-based team.

We are looking for someone who is customer focussed, enjoys helping people and has an ability to create an excellent customer experience.

Key Responsibilities:

Manage inbound and outbound calls and emails in a timely and professional manner Book customer appointments for repairs and services, ensuring accurate scheduling within SLA Provide information on our services, pricing, and general enquiries Liaise with field-based team to provide support and schedule coordination Use Microsoft teams and other internal platforms to liaise with field-based teams and other departments Maintain customer records and update internal booking systems Receive and acknowledge customer complaints, ensuring they are escalated in line with the complaints process Support other administrative tasks as needed within the team

Essentials for the role:

Previous experience in a customer service, scheduling or contact centre role Excellent communication skills and a confident and friendly phone manner Strong organisational skills and attention to detail Confident using IT software including MS Office applications (e.g teams, outlook). CRM experience is also desirable. Ability to manage multiple tasks and priorities in a fast-paced environment A team player with a positive attitude and commitment to delivery great customer experience

Benefits of being part of the Shine team:

Real Living Wage Employer (annual salary 26,208) Weekly Pay Company Pension 30 days annual leave (including Bank Holidays and Christmas Shutdown) Discount platform offering access to discounts and cashback at over 800 retailers SmartTech at Currys PC World Employee Assistance Programme and access to online Employee Wellbeing Hub Life Assurance 4 x basic salary Critical Illness Benefit On-site Parking Referral Scheme Company Events
Job Type: Full-time

Pay: 26,208.00 per year

Benefits:

Bereavement leave Company events Company pension On-site parking Referral programme Store discount
Work Location: In person