Job Description

Join the Tredz Team - Customer Service Advisor (Fixed Term Contract) Wanted!

At Tredz, we're big bike believers. Big time. We're real bike people with a real online bike shop, sharing our passion, expertise, and stories. We're here to bring bikes to people who love riding as much as we do, with a focus on minimal fuss and maximum enjoyment.

Our mission? To be the UK's #1 Trusted Performance Cycling Specialist, making buying and owning a bike as enjoyable as riding one.

We pride ourselves on delivering an outstanding customer experience and are trusted experts in the cycling world, with strong relationships with market-leading brands. While we are predominantly a digital, specialist cycling business, our three thriving stores remain an integral part of our Welsh heritage--and will continue to play a key role in our future.

We're looking for a passionate Customer Service Advisor (3-month Fixed Term Contract) to join our Customer Services team based in our Customer Contact Centre in Llansamlet, Swansea. As part of our Customer Services team, you'll collaborate with a small, skilled group of Customer Service Advisors, using your specialist knowledge to assist our customers. Going the extra mile to deliver first-class service will be at the heart of what you do.

Why Join Tredz?

Competitive Salary: Starting at 25,605.00 (Grade: T-F) (pro rata)) Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)--an amazing perk for anyone who's passionate about cycling. Great Team: Work in a thriving environment with a group that shares your love for bikes and cycling. Skill Development: Grow your expertise by working on a wide range of bikes and products.

Other Benefits:

33 days holiday (increasing to 38 days with length of service. Up to 50% off Halfords garage bills and discounts across Halfords retail stores Discounts on everything from groceries to restaurants, shopping, and insurance Family & Friends Discounts Cycle to Work Scheme Financial Planning Support 24/7 GP Access, 364 days a year Share Save Scheme with 20% discount on shares Health Cash Plan Company Sick Pay, Pension and Life Assurance Performance related bonus
Closing Date: 6th June 2025

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: Up to 25,605.00 per year

Schedule:

Monday to Friday Weekend availability
Experience:

Customer Service: 1 year (preferred)
Work Location: Hybrid remote in Swansea, SA7 9FH