Job Description

Your role
What you'll be doing
Corpay^ is currently looking to hire a Customer Service Advisor within our UK Customer Services Operations division. This position falls under our Allstar Cards line of business based in Swindon, UK.
This is a full time, 6-months fixed term contract (with a possibility to go permanent) based onsite at the Swindon office, working Monday to Friday 8.45am to 5.15pm.
Allstar Cards is one of the UKs leading fuel management solution providers, managing more than 1.2 million fuel cards in circulation and processing over 50 million transactions per year. The Allstar fuel card offers the largest and only true multi-branded fuel network in the UK. Providing access to over 7,700 fuel sites, the Allstar card is accepted by major brands, supermarket and motorway locations. Allstar provides services to organisations ranging from small business and charities to large corporations and the public sector. Allstar is part of the global Corpay^ Group.
What youll be doing:
Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.
Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.
Administer all departmental tasks as required in a complete, efficient and productive manner.
Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
What were looking for:
Experience in Customer Service or Call centre environment desirable but not essential
Excellent communication skills
Attention to detail
Some admin experience
Experience using Microsoft Suite
Being able to handle complaints
Ability to work in a fast environment
Good telephone manner
The rewards well give you:
Opportunity to work with great people!
Great salary package
Free private medical via Vitality
Free rewards and discounts via Gratitudes
4 x your annual salary for life insurance
5% company pension contributions
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.