Job Description

Customer Service Advisor - Driver Desk

Swindon - Hybrid

We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for

Service, Sustainability, and Solutions

is brought to life by each and every one of our people - who we call

Journey Makers

.

Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From

families

choosing their first electric vehicle, to

global brands

seeking to switch their fleets to

electric vehicles

- whatever our customers' mobility needs, we have a solution to offer.

About the role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.

Don't worry if you know nothing about cars - you'll go through a full

5-week training programme

before you take your first call.

Why join us?

We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

The

wide

variety of queries

you get to deal with. There's

no script

- we want you to use your natural warm and friendly style to put customers at ease. It's a

friendly, supportive, and fun team

You're not measured on call times

- we know that sometimes it's worth spending a little extra time with customers to get the right outcome.
What's more, Driver Desk is a great place to start your career with Arval - you'll learn about all our different customers and departments, building a great foundation for progression later down the line.

What we're looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We'd also like you to bring your:

Warm and helpful telephone manner. Curiosity, and hunger for learning new things. Ability to learn new systems and tools.

The package

We offer a basic starting salary of

26,208 FTE

, plus a bonus of up to

1,100 FTE

. We also offer

25 days

holiday

as standard

, plus bank holidays,

an

extra day off

for your

birthday

.

We also provide a comprehensive benefits package, including:

Private medical cover, including a digital GP service Company pension Discounts on our products and services and discounts in many high street brands 2 paid volunteering days every year Free on-site gym Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
When you join us, you'll go through a structured 5-week training programme. From there you'll have lots of support from your team and manager while you're finding your feet. Once you're confident in the role, you'll be able to work hybrid, splitting your time equally between the office and working from home.

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

Telephone interview our Talent Acquisition team 1-hour interview with some of our Driver Desk management team
If you're not shortlisted, we'll still let you know the outcome of your application.

What are you waiting for? Apply today and we'll be in touch.

Job Types: Full-time, Permanent

Pay: Up to 26,208.00 per year

Work Location: Hybrid remote in Swindon SN5 6PE

Reference ID: 1000005262