Job Description

Job Overview

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We're looking for a friendly, confident

Customer Service Advisor

to join our customer support team. You'll be the first point of contact for customers, providing excellent service across phone, live chat, and chatbot-supported channels.

What we offer

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Competitive Salary

- We regularly review our salaries to keep your earnings competitive.

Enhanced Annual Leave (Including Bank Holidays)

- Enjoy a great work-life balance with plenty of time off to recharge.

Exciting Career Growth

- Unlock personal development and career opportunities across the UK & Europe.

Life Assurance for Peace of Mind

- Providing financial security for you and your loved ones.

24/7 Employee Assistance Programme

- Confidential support for you and your family, whenever you need it.

Exclusive Gym Discounts

- Stay fit and healthy with reduced memberships at top health clubs.

Comprehensive Healthcare Perks

- Access an online GP, a hospital plan, and other wellness benefits.

Cycle to Work Scheme

- Save money while staying active with tax-free bike purchases.

Retail & Staff Discounts

- Enjoy exclusive savings on popular brands and products.

Key Responsibilities

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Handling inbound customer enquiries via telephone and live chat Supporting customers through chatbot interactions and stepping in when human support is needed Resolving queries efficiently while delivering a positive customer experience Accurately logging customer interactions and updating records Following company processes and meeting service level targets Identifying opportunities to improve customer satisfaction and chatbot responses

Skills and Experience

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Previous customer service experience (call centre, contact centre, or digital support preferred) Confident telephone manner and clear written communication skills Comfortable using chat systems, CRM tools, and basic computer software Calm, patient, and professional under pressure Strong problem-solving skills and attention to detail Ability to work independently and as part of a team

Why Work for LKQ

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People First:

We value our employees just as much as our customers.

Work-Life Balance:

Flexible working options to support your lifestyle.

Career Growth:

Genuine opportunities for progression in a thriving industry. *

Passion for Excellence:

Join a team dedicated to being the best at what we do.