Job Description

Mercedes-Benz of Dartford are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist.
As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
You will thrive in this role if you can demonstrate the following behaviours:

• Natural enthusiasm and courtesy when engaging with customers over the phone
• Strong listening skills and attention to detail when recording information.
• Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
• Enjoy being a brand ambassador and want to represent Mercedes-Benz
• Confidence to learn and develop new skills such as phone systems and customer database tools
• Passion and commitment for delivering memorable, high quality customer service

Main Responsibilities: Customer Service Support via Telephone

• Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
• Accurately record, transfer, and follow up on all customer enquiries
• Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
• Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism

Salary and hours:
Basic salary is 25,396 OTE 30,538 per annum. You'll work a total of 40 hours per week, with a variety of shifts designed to support work-life balance and team collaboration:
Monday to Friday:

• 8:00am - 5:00pm
• 9:00am - 6:00pm
• 9:30am - 6:30pm

Saturday:

• 8:00am - 5:00pm, on a rota basis (approximately 1 in every 6 Saturdays).

Sunday:

• 10:00am - 4:00pm From time to time, we may ask for your support with cover. We'll always aim to give you advance notice and appreciate your flexibility.

Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning, so you'll always know your schedule ahead of time.
Benefits of Working as a Telephone Customer Support Specialist

• Attractive salary and benefits package
• 25 days of annual leave, in addition to standard UK bank holidays
• Significant employee discounts on Mercedes-Benz vehicles and services
• Life insurance coverage
• Participation in our pension scheme
• Access to various employee discount schemes
• Discount programs for health and wellbeing
• Ongoing personal development and training opportunities
• An inclusive workplace culture that encourages growth and development

If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at .

Skills Required