Job Description

Customer Service Advisor

Location:

Head Office, Tewkesbury (Hybrid working options available)

Contract type:

Permanent

Hours

: 21 hours per week
(Monday 9am - 2.30pm, Tuesday 9am - 2.30pm, Thursday 12noon - 5pm and Friday 10.30am -4pm)

Hourly rate

: 12.60

Join the Shoal at Weird Fish! We are a talented and Dynamic team who work hard and represent the retail lifestyle brand we love. We offer something different from the norm, a sense of fun, an eye for practicality and plenty of style and quality. We are looking for a passionate individual to join the team, to help us grow and shape the exciting journey we are on.

We are seeking a talented?Customer Service Advisor to join our central team. You will be operationally strong, ensuring excellent customer service, and have great communication skills.

Your key areas of focus:

Answering incoming calls to the customer services line and resolving customer queries. Communicating with customers professionally by telephone, live chat and email. Internally communicate with stakeholders across the business functions including Retail, Ecommerce and Buying colleagues. Supporting other members of the Customer Service team, it is important you are a team player. Being flexible about duties to meet customer needs which may include online data improvement, utilising our content management system. Working to targets to achieve SLA's. Taking customer orders by telephone, including processing card payments.

What our Shoal needs:

Excellent communication skills to interact with customers and team members. Motivated and confident individual who possesses excellent written and verbal communication skills. Good organisational and planning skills and the ability to multitask. You will need to be able to cope under pressure and work to tight deadlines, whilst still ensuring attention to detail and accuracy. Have an excellent telephone manner. The ideal candidate will be personable and collaborative. Someone who thrives working in a team environment.

What We Offer:

Hybrid working with a minimum of 2 days a week in the office. Flexible to meet the needs of the business. Although this role is predominantly Monday - Friday. During our peak periods, some weekend working might be expected. Opportunities for professional growth and skill development. Ability to have input and impact in our organisation. A collaborative and supportive team environment. 25 days annual leave (FTE), plus bank holidays. Annual leave entitlement increases with length of service increments. 50% employee discount on full price items.
If you are passionate about delivering exceptional customer service and have the skills and experience, we're looking for, we'd love to hear from you!

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 21 per week

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: Hybrid remote in Tewkesbury GL20 8DN