Job Description

Job Title:

Customer Services Advisor

Location:

RG19 6AD

Pay Rate:

12.93 Per Hour PAYE

Working Hours:

37 Hours Per Week, Mon - Fri

Contract:

3 Month Contract, with the possibility of an extension

Job Purpose:

To provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels. Where required make proactive outbound contacts with customers. Customer support queries should be answered right first time, making every effort to ensure the right outcome is achieved in a polite, effective way by utilising relevant information held in our systems and knowledge management system

Key Responsibilities:

To take responsibility to deliver the right outcome for our customers in a safe and timely way Deliver transactional administration support resolution to prevent handoff of customer queries elsewhere in the business in line with targets and service levels Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the CSMC. (e.g 2 Sovereign Housing Association Limited is charitable permissions, application processing, boundary enquiries, tenancy/lease information, etc) in line with policies and procedures Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner. Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress

Person Specification

Qualifications & Experience

NVQ Level 2 in Customer Service or equivalent experience. Proficiency in Microsoft Office and digital tools. Desirable: Local authority or public service experience.
Job Types: Full-time, Fixed term contract
Contract length: 5 months

Pay: 12.93 per hour

Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: 5273513