Job Description

Customer Service Adviser | 25,000 - 28,750 (OTE) | Full-time | Truro Cornwall

We're looking for talented professionals from customer service or other people-focused backgrounds to give our customers the best service possible. You'll help our customers understand their credit health and guide them through their credit journey.

Who are we?

We are Checkmyfile, provider of the most detailed credit report you can get. We give practical guidance, support and encouragement, based on decades of relevant knowledge and experience, to help people understand their credit health.

We're the only credit report provider that shows detailed information from the three main Credit Reference Agencies: Experian, Equifax, and TransUnion, in one place. And with our dedicated customer service team on hand, we're committed to guiding our customers along on their credit journey.

What you'll make happen:

You'll deliver excellent customer service at every touchpoint, giving our customers a high-quality and personalised experience by phone, email, and secure message You'll showcase our customer-first approach by championing the importance of good customer service internally and externally You'll help guide our customers through their credit report, helping them get a better understanding of their credit health and the steps they can take to progress You'll develop your knowledge and understanding of credit reports, remaining up to date on related industry developments, regulatory changes, and customer service best practice to make sure our customers always receive a brilliant experience

Who we're looking for:

Essential:

You have experience in a customer service or a people-focused position, and are looking for your next opportunity to develop your skills and deliver great service You're resilient when working under pressure and happy to take on challenges You're comfortable multi-tasking, such as taking phone calls and responding to customer queries You've got good communication, both written and verbal, and are comfortable working with computers and programs like MS Office

What

you'll get in return:

Remuneration

A base salary of 25,000, as well as potential to earn up to 15% of salary as performance-related pay (up to 28,750 OTE). Our salary sacrifice company pension scheme with 5% matched employer contributions

Generous Paid Time Off

25 days of Annual Leave, rising one day after three, four, and five years' service All bank holidays, plus Christmas Eve if it's a working day, as paid days off Enhanced sick pay after probation

Wellbeing and Care

Fully funded mental health therapy services through our partnership with Self Space Vitality private health coverage, following successful probation period Life insurance cover at 2.5 times salary

Career Bonuses

Personal development through fully funded qualifications, classes, and courses. You set the goals and we'll help you achieve them Relaxed and friendly office at the heart of Truro in a newly refurbished Grade II listed building Hosted events throughout the year with parties in the summer and Christmas to get together and unwind

Diversity Commitment

We value diversity among our team and are committed to providing valuable job opportunities to qualified candidates of all backgrounds.

We make sure that all qualified applicants are considered for employment based on merit, which includes professional experience and qualification. By recruiting and developing people from diverse backgrounds, we look to foster an inclusive working environment where all employees can be their best and true selves.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,750.00 per year

Benefits:

Company pension Health & wellbeing programme Private medical insurance
Work Location: In person