Job Description

PREVIOUS APPLICANTS NEED NOT APPLY. Please include a covering letter with your application, explaining how you would be suited to this role, as well as the skills and knowledge you would bring. Applications without a covering letter will not be considered

Summary:

We are looking for someone who is passionate about delivering excellent customer service, who has the ability to prioritise tasks and who works well as part of a team. This role can offer exciting routes for progression for the right individual.

About the role:

As a Customer Service Advisor, it will be your role to support our Insurance Advisors and provide a high level of service to our Members and potential customers. We pride ourselves on excellent customer care and providing informative, considered responses. As part of our friendly team, you will be supported throughout your career and be actively encouraged to develop your skills and expertise.

Working as part of a high-performing team, you'll be responsible for:

Providing a high-quality service to all customers by telephone, email and webchat. Supporting Insurance Advisors by maintaining customer relationships and administrative support. Processing payments, policy amendments and updating core operating systems.

Skills and Experience- you will:

Have great customer retention and rapport-building skills Have excellent communication skills (written & verbal) Possess strong administrative skills and the ability to multitask. Work well as part of a team to support our service proposition. Be adaptable and able to rise to new challenges Be ambitious and ready to study for professional qualifications

Additional Information

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don't have shareholders. Our success is down to our people and our Members - both are at the heart of everything we do.

As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

We value all our employees and offer a number of benefits including:

35-hour week, supporting a great work life balance Private medical insurance and income protection cover 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to 'buy' an extra 5 days per year (after a qualifying period). Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications. Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials Company events to support social wellbeing.
And many more!

Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. If you would like to include your salary expectations, please do so.

We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.

We take our data privacy responsibilities seriously. Full details of how we'll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact recruitment@cornishmutual.co.uk before sharing any personal information.

We never accept unsolicited applications from agencies.

Job Types: Full-time, Permanent

Pay: From 23,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Private medical insurance Sick pay Store discount Work from home
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/12/2025
Reference ID: Customer Service Advisor