Job Description

Dunsters Farm Foodservice is an award-winning, independent food wholesaler with depots in Bury and Oswestry. Dunsters Farm are looking to recruit a Customer Service Executive to provide our customers with an excellent service and support with maintaining their relationship with Dunsters Farm. This will be a Term-Time Part-time role.

Pay, benefits and more:

As a Customer Service Advisor, you'll receive:

Dunsters Farm discount scheme after probation Benefits: A wide range of benefits including 32 days holiday, life insurance, staff discounts and a health cash plan covering opticians, dentist, physio, and more. Applicants looking for Term-Time or Full-Time will be considered.

What you'll do on a typical day:

Interact with customers via phone, email, and EDI systems to address queries, concerns, or issues. Listen to customer concerns and provide effective solutions or assistance. Coordinate with other departments to ensure quick resolution of issues. Develop and maintain a comprehensive understanding of products to answer customer queries accurately. Handle customer complaints professionally and empathetically, adhering to company processes. Assist customers in placing orders through various methods and complete associated administration tasks. Use CRM systems or databases to record and update customer interactions and issues. Strive to exceed customer expectations by delivering excellent service and maintaining a positive demeanor. Support the team with administration tasks and liaise with other depots for stock ordering. Introduce customers to new products and identify areas for growth. Assist colleagues and perform general duties as required.

What we're looking for:

Professional and customer service focused Customer service and/or telesales experience Eye for detail IT literate

A great fit for a growing team:

We're a small, driven team looking for someone who's passionate about customer service and wants a role that works around their family commitments. If that sounds like you, let's have a chat!

What is the company like?

Established in 1963, Dunsters Farm are a family run foodservice delivering chilled, ambient and non-food products to catering customers with depots in Bury and Oswestry.

We are a purpose driven company that is growing year on year. Proud winners of the Family Business of the Year Awards 2024 & Good Employment Charter's Flexible Working Award 2022. We are proud Members of The Greater Manchester Employment Charter, an Age Friendly Employer and a Real Living Wage employer.

Job Types: Part-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick pay
Work Location: In person