Job Description

Customer Service Advisor - Vehicle Claims.

This is an exciting time to join Avant at our growing Repair Network Claims Centre. We are recruiting for Customer Service Representatives with a competitive salary and excellent benefits.

The main responsibilities for the Customer Service Advisor are as follows:

Motor claim progression by liaising with clients and our network with a focus on taking responsibility for the customer Making outbound calls to vehicle body shops to progress vehicle repairs Handling inbound calls Management of live chat channels Responding to emails in a timely manner Perform against KPIs - Claim & Call Quality Problem solve customer queries and resolve low level complaints Escalate complex queries to senior managers Some administrative tasks - logging call notes, maintaining database etc.
To be a successful candidate for the Customer Service Advisor role you must:

Have a resilient and positive attitude Take responsibility for the customer Previous experience within a call centre environment is an advantage but not essential Experience within a customer facing role (telephone or face to face) is essential Enjoy communicating with customers and solving any queries
Salary and Benefits:

25.4k 22 days holiday plus bank holidays (30 in total) An additional holiday day is awarded for each year after 1 years service up to 28 days BrightBox discount scheme Pension scheme Monday - Friday 8.30am - 5pm On site parking
If you feel you have the right skill set, knowledge and experience and are looking for a new and rewarding challenge then please apply for the Customer Service Advisor role now.

Job Types: Full-time, Permanent

Pay: 25,400.00-25,400.01 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Reference ID: Customer Service Advisor - Vehicle Claims - ARN May V4
Expected start date: 23/06/2025