Job Description

At Wakefield Council we're commited to making life easier for our residents by being available 24/7. We're looking for flexible, enthusiastic individuals with a passion for delivering excellent customer service.
As the first point of contact, by phone, online or in person - you'll play a vital role in supporting the public. You'll listen actively, ask the right questions, and provide clear, empathetic advice to help resolve enquiries, including those of a sensitive nature.
You'll need:

• Strong communication skills
• Good IT skills with the ability to work from two screens simultaneously
• The ability to manage multiple demands under pressure
• A proactive, solution-focused approach
• A commitment to continuous improvement and teamwork

In return, we offer:

• A competitive salary
• Generous annual leave
• Access to an occupational pension scheme
• Employee benefits including healthcare, transport and gym discounts
• Career development opportunities
• A supportive, hybrid working environment

If you're a confident communicator with a background in customer service and ready for a new challenge, we'd love to hear from you. Please note the role does include some weekend work, shift work and potentially occasional night work which are paid at an enhanced rate in line with the Councils terms & conditions.
Job title Customer Service Advisor x2 Job reference 244347 Date posted 13/11/2025 Application closing date 30/11/2025 Location Wakefield One, Burton St, Wakefield WF1 2EB Salary 26,403.00 to 28,142.00, Grade 5. Temporary. Package Blank Contractual hours 37 Basis Full time Job category/type Full time, Temporary Attachments Job description
At Wakefield Council we're commited to making life easier for our residents by being available 24/7. We're looking for flexible, enthusiastic individuals with a passion for delivering excellent customer service.
As the first point of contact, by phone, online or in person - you'll play a vital role in supporting the public. You'll listen actively, ask the right questions, and provide clear, empathetic advice to help resolve enquiries, including those of a sensitive nature.
You'll need:

• Strong communication skills
• Good IT skills with the ability to work from two screens simultaneously
• The ability to manage multiple demands under pressure
• A proactive, solution-focused approach
• A commitment to continuous improvement and teamwork

In return, we offer:

• A competitive salary
• Generous annual leave
• Access to an occupational pension scheme
• Employee benefits including healthcare, transport and gym discounts
• Career development opportunities
• A supportive, hybrid working environment

If you're a confident communicator with a background in customer service and ready for a new challenge, we'd love to hear from you. Please note the role does include some weekend work, shift work and potentially occasional night work which are paid at an enhanced rate in line with the Councils terms & conditions.

Skills Required