Job Description

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, be organised, and have an interest in financial services. This paid position offers an excellent opportunity to develop your skills within a dynamic environment.

Duties

Respond promptly and professionally to customer enquiries via phone, email, and live chat. Provide accurate information regarding products and services, ensuring customer needs are met effectively. Utilise Salesforce to log interactions, update customer records, and track service requests. Assist customers with account management, billing issues, and technical support related to financial products. Analyse customer feedback and service data to identify areas for improvement. Collaborate with internal teams to resolve complex issues and escalate when necessary. Maintain organised records of customer interactions and follow-up actions in accordance with company procedures.

Skills

Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems. Knowledge of financial services or experience working within the finance sector is desirable. Excellent communication skills, both written and verbal, with a professional telephone manner. Strong analysis skills to interpret customer data and identify trends or issues. Organised with the ability to manage multiple tasks efficiently under pressure. Ability to work independently as well as part of a team in a fast-paced environment. This role offers a rewarding career path for individuals passionate about delivering outstanding customer service while developing expertise in financial services and CRM tools.
Job Types: Full-time, Part-time

Pay: 12.39-14.00 per hour

Expected hours: 30 per week

Work Location: In person