Job Description

We are looking for a Customer Service Advisor to join our Domestic Sales team, in our Birchwood HQ.
Location: Warrington, Birchwood Park - Free onsite parking.
Contract: Temporary - Maternity Cover
Hours: Monday to Friday, 8am - 5pm (Office based) 2 in 4 Saturdays, 9am - 12:30pm
If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!
As a Customer Service Advisor, you will be the first point of contact for our domestic customers looking to place fuel orders.
You'll deliver exceptional service and handle complex queries.
Key responsibilities include:

• Handling inbound calls from domestic customers who want to place orders for fuel.
• Asking security questions to validate customer identity.
• Supporting vulnerable customers, ensuring their needs are met with care.
• Addressing customer queries, such as late deliveries, and offering solutions to resolve issues.
• Ensuring customer details and orders are accurately recorded.
• Promoting additional products and services where relevant to meet customer needs.

What We are Looking For:

• Customer-focused individuals who demonstrate empathy and patience.
• Experience in selling and cross-selling is desirable.
• Strong listening skills, and the ability to communicate clearly and confidently.
• A proactive, solutions-focused approach to resolving customer issues.
• A team player who is self-motivated, resilient, and results driven.

At Certas Energy, we believe in putting the customer first. We are committed to:

• Empathy: Understanding our customers' needs and providing a supportive experience.
• Customer-Focused: Always aiming to deliver the best service and build lasting relationships.
• Solutions-Focused: Finding quick, effective solutions to any issues our customers may face.

What We Offer:

• Competitive salary with a generous on target earnings
• 25 days annual leave (plus bank holidays)
• Option to purchase, sell, or carry annual leave
• Annual volunteering day
• Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
• Group discount scheme

If you're a compassionate, customer-focused individual who enjoys working in a results-oriented environment, we'd love to hear from you!
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer
Company Information
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.