Job Description

Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:

Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment. An understanding of vaping would be advantageous, but not essential. Enthusiastic to develop an understanding of the industry. Is an outstanding communicator and listener with a professional and friendly approach. Previous experience within a customer service role.

Responsibilities include but are not limited to the following:

Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively

Provide a professional, efficient and personalised service to clients

General administration tasks

Keeping customers and agents informed of progress

Processing customer orders through to invoicing

Ensuring customer complaints are handled efficiently

Maintaining excellent levels of customer satisfaction in a pressurised office environment

Skills and Experience

Previous customer service experience within e-commerce

Ideally have knowledge of e-cigarettes, e-liquids and vaping

Strong team player with a 'can-do' attitude

Excellent communication skills both oral and written

Experience within an administrative role

Good IT skills

Superior phone skills and manner

Shift Patterns

40 hours per week.

Five shifts from the following: 14:00 - 22:30 Monday to Friday and 10:00 - 18:30 Saturday to Sunday.

You will be allocated two days off per week.

Job Types: Permanent, Full-time

Benefits:

Casual dress

Free parking

On-site parking

Schedule:

8 hour shift

Overtime

Weekend availability

Ability to commute/relocate:

Watford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: 26,497.00 per year

Benefits:

On-site parking
Work Location: In person