Job Description

Who We Are
At Castelan Group, we specialise in furniture and electrical warranties, claims handling, insurance validation, inspection services, and customer care. We support over 1.5 million UK households, providing peace of mind to customers and valuable solutions to retail and insurance partners.
We are also proud to deliver high-quality furniture care services to many of the UK's leading retailers. Our reputation is built on trust, expertise, and a commitment to service excellence.
Your Opportunity: Customer Service Advisor - First Year Team
Whether you are just starting out, returning to work, or looking for a career change, this is a fantastic opportunity to join a supportive and forward-thinking team. Our First Year Customer Service Team is the first point of contact for customers needing help with furniture repairs, warranty claims, and general queries. You will be enrolled in our bespoke customer service training programme, designed to help you thrive in your role and grow your confidence.
What You Will Be Doing

• Handling inbound and outbound calls and emails with professionalism and empathy.
• Scheduling furniture repair appointments and coordinating logistics.
• Working closely with technicians and internal teams to resolve customer issues.
• Maintaining accurate records using our bespoke systems and client platforms.
• Supporting a positive and collaborative team environment.
• Managing tasks under pressure while keeping a customer-first mindset.

What You Will Bring
We welcome applicants from all walks of life. If you're enthusiastic, reliable, and ready to learn, we'll support you every step of the way.
Essential Skills & Qualities:

• Strong communication skills - written and verbal.
• A positive attitude and willingness to adapt.
• Good attention to detail and organisational skills.
• Team spirit and personal accountability.
• GCSE Maths and English (or equivalent).

Desirable (but not essential):

• Previous experience in customer service or administration.

Why Join Castelan?
We believe in creating a workplace where everyone feels valued, respected, and empowered to grow. Here's what you can expect:

• 23 days annual leave + bank holidays
• Access to our Castelan Staff Social Activity Group
• Pension scheme (auto-enrolment for those aged 22+)
• Dress-down Fridays
• Free On-site Parking and close to local transport links.
• Charity fundraising events
• Employee Assistance Programme - including wellbeing support, counselling, and staff discounts
• Hands-on experience in a dynamic customer service environment

How to Apply:
Please submit your CV and a cover letter outlining your relevant experience through our Careers page: . (Applications via Indeed will not be monitored.) Applications should be submitted by Thursday 9 October 2025.
Please note that due to the location of this role, you must be able to commute to our Weston-Super-Mare office.
Important Info
Due to the location of this role, you must be able to travel to and from our Weston-Super-Mare Head Office.

Skills Required