Job Description

Overview

At Dunelm, we're proud to be there for our customers. Whether they're decorating a first home, refreshing a favourite room, or simply searching for that perfect finishing touch.



From the big things like finding the right sofa for movie nights or curtains that finally block out the light, we're here to help turn houses into homes. And that's where you come in...



We're on the lookout for friendly, confident and helpful people to join our Customer Service team in a full-time, permanent role, ready to start with us from

Monday 15

th

September.

You'll be joining a team that cares not just about customers, but about each other too. We're friendly, supportive, and proud of the role we play in helping customers feel right at home.



If you enjoy great conversations, solving problems, and being part of a team that truly makes a difference, you're bound to fit right in here.

Ready to apply?

We'd love to hear from you.

What you'll be doing

No two days are quite the same here. You'll be supporting customers via phone, live chat and email, helping with everything from product queries to delivery updates.



You'll get full training and plenty of support along the way, because we know that when you feel confident, our customers feel well looked after too.



Whether you're answering a quick question or solving a more complex issue, you'll bring a calm, clear and customer-focused approach to every interaction

Let's talk details

We're here for our customers

7 days a week

, so we're looking for people who can be entirely flexible, which includes evenings and weekends.



During your first 4 weeks, you'll be in training Monday to Friday 9 am - 5 pm, giving you plenty of time to settle in and get confident.



After that, you'll

move onto a rotating shift pattern

that could include:

Weekdays: 8 am - 9 pm

Saturdays: 8 am - 6:30 pm

Sundays: 9 am - 5 pm

Shifts will vary from week to week and may change depending on business needs, so if you're someone who enjoys a bit of variety and can stay flexible, we think you'll feel right at home here.

Pay:

12.21 per hour

during your probation

12.30 per hour

once you've passed

What we'll look for in you

A quiet, private space to work from home


A strong internet connection (at least

30mbps

download speed) Confidence with computers and a natural way with words * A positive attitude and a genuine desire to help people